INSERT INTO `faq` (`question`, `answer`, `status`) VALUES 
('How do I update my profile information?', '
    Here''s how you can update your profile information:

Here's how you can update your profile information as a member:

Log in to your member account on the website.
Navigate to your Member Dashboard .
Look for the section where you can edit your Basic Information or Contact Information
Update the necessary details such as your name, email, phone number, or any other information you wish to change.
Save your changes to ensure they are updated on your profile.
Remember, keeping your profile information up-to-date helps in maintaining accurate communication and visibility on the platform! 
	', '1'),
('Where can I upload my profile picture?', '
    Here''s how you can upload your profile picture as a member:

Log in to your member account.
Navigate to the "Profile Photo" tab.
Click on "Upload Logo" or "Upload Image" .
Select the image you want to upload. 
Click on "Upload Image" to complete the process.
Note: Accepted image formats are JPG, PNG, GIF, and WEBP. 
	', '1'),
('How do I change my password?', '
		Here's how you can change your password as a member:

Log in to your member account.
Go to your Member Dashboard .
Look for the option to change your password .
Enter your current password, then your new password. 
Save the changes.
If you forgot your password, you can use the password retrieval link by visiting /login/retrieval on your website. Enter your email address, and you'll receive an email with a link to update your password.
	', '1'),
('Can I view my membership status?', '
		Here's how you can view your membership status:

Log in to your member account.
Navigate to your Member Dashboard .
Look for the section labeled " Account Details" .
Here, you should see your current membership status, such as Active, Inactive, or On Hold. 
If you have any questions about your membership status, feel free to reach out to the website's support team for assistance.

	', '1'),
('How do I renew my membership?', '
		Here's how you can manually renew your membership:

Log in to your member account.
Go to your Member Dashboard .
Look for the option labeled "Account" on the left sidebar, within Account Menu click on the "Billing Information" and then click on the "Subscriptions" tab
Follow the prompts to complete the renewal process. This may involve selecting a plan and entering payment details. 
If you don't see the option to renew, it might be set to auto-renew, or you may need to contact the website's support team for assistance.
	', '1'),
('Where can I find my billing history?', '

Here's how you can view your billing history as a member:

Log in to your member account.
Look for the option labeled "Account" on the left sidebar, within Account Menu click on the "Billing Information" 
Here, you'll find the "Payment History" section.
You can view all your paid invoices and download them by clicking on "Actions" and selecting "Download Invoice" . 
	', '1'),
('How can I search for other members?', '
		Here's how you can search for other members within a directory:

Log in to your account.
Navigate to the "Member Directory" or "Search Members" section.
Use the search bar to enter keywords, names, or categories related to the members you're looking for. 
Apply any available filters, such as location or membership level, to narrow down your search results. 
Browse through the list of members that match your search criteria.
	', '1'),
('How do I send a message to another member?', '

Here's how you can send a private message to another member:

Log in to your account.
Navigate to the "Member Directory" or search for the member you want to message.
Click on the member's profile to view their details.
Look for the "Send Message" button or link on their profile page. 
Click it, and a message form will appear. You many need to type your name, email, phone number etc, Type your message and hit "Send",
Remember, you need to be logged in and have an active account to send messages. If you encounter any issues, feel free to reach out for support.
	', '1'),
('Can I save my favorite listings?', '
		You can save your favorite listings using the "Bookmark My Favorites" add-on. Here's how:

Log in to your account.
Browse the listings you are interested in.
Look for the "Bookmark" or "Favorite", "Save" button next to the listing. 
Click the button to save the listing to your favorites.
Once bookmarked, you can easily access your favorite listings from your account dashboard under the "My Favorites" section.
	', '1'),
('How do I post a new listing?', '
		Here's how you can post a new listing:
Log in to your member account.
From the sidebar, choose the type of listing you want to add — for example, Digital Products, Classifieds, Blog Posts, etc.
Navigate to the Dashboard or My Listings section.
Click on Add New Listing or a similar button.
Fill in the required details such as title, description, category, pricing, and any other relevant information.
Upload any images or media if applicable.
Review all the information carefully, then click Submit or Publish to make your listing live.

	', '1'),
('Where can I see my posted listings?', '
		Here's how you can view your posted listings:
Log in to your member account.
From the sidebar, select the listing type you want to view — such as Digital Products, Classifieds, or Blog Posts.
Navigate to the Dashboard or My Listings section under the selected category.
You'll see a list of all the listings you've posted in that section.
Click on any listing to view more details or to make edits.
	', '1'),
('How do I edit a listing I posted?', '
		Here's how you can edit a listing you've posted:
Log in to your member account.
From the sidebar, select the listing type — such as Digital Products, Classifieds, or Blog Posts.
Navigate to the Dashboard or My Listings section under the selected category.
Find the listing you want to edit and click on it.
Look for the Edit button or link associated with the listing.
Make the necessary changes to your listing details.
Once you're done, click Save or Update to apply the changes.
	', '1'),
('Can I delete a listing?', '
		Here's how you can delete a listing you've posted:
Log in to your member account.
From the sidebar, choose the type of listing you want to manage — such as Digital Products, Classifieds, or Blog Posts.
Go to the Dashboard or My Listings section under the selected category.
Find the listing you want to delete and click on it.
Look for the Delete button or link associated with that listing.
Confirm the deletion when prompted to permanently remove the listing.
⚠️ Please note: Deleting a listing is irreversible, so be sure you really want to remove it before proceeding. If you face any issues, feel free to contact our support team for help.
	', '1'),
('How do I join a group or community?', '
		To join or participate in a community post:
Log in to your member account.
Use the search or navigate to the Community Posts section to browse existing posts.
To engage or comment, simply open a post and interact as allowed by your account level.
If you'd like to create your own community post, make sure you have the appropriate membership or access level that allows posting in that category.
Once eligible, go to the Dashboard, choose Community Posts from the sidebar, and click Add New Post to contribute.
If you’re unsure about your access level or face any issues, feel free to reach out to support.
	', '1'),
('Where can I find upcoming events?', '
		Here's how you can find upcoming events:

Log in to your member account.
Navigate to the "Events" section on the platform.
Browse through the list of upcoming events or use the search feature to find specific events. 
You can also view events in a calendar format if available, which makes it easier to see event dates. 
This will help you stay updated on events that interest you. If you encounter any issues, feel free to reach out for support.
	', '1'),
('How do I RSVP to an event?', '
		Here's what you can do:

Click the "Contact Member" button.
Fill out the contact form to express your interest in attending the event. 
Submit the form, and the event organizer should get back to you with more details.
This approach allows you to communicate directly with the event organizer for any specific questions or arrangements. If you need more help, feel free to reach out for support.
	', '1'),
('Can I leave a review for a service?', '
		Here's how you can leave a review for a service:

Log in to your member account.
Navigate to the profile of the service provider you want to review.
Look for a "Write a Review" button on their profile page and click it. 
Fill out the review form, including your rating and any comments you wish to share.
Submit your review for approval.
Once submitted, your review will be processed and published according to the platform's guidelines. If you encounter any issues, feel free to reach out for support.
	', '1'),
('How do I view reviews I've got.', '
		Here's how you can view the reviews you've got:

Log in to your member account.
Go to your Member Dashboard .
Look for a section labeled "Manage Reviews" or something similar.
Click on it to see a list of all the reviews you've got from other members. 
This will allow you to view and manage your reviews. If you encounter any issues, feel free to reach out for support.
	', '1'),
('How do I access the member dashboard?', '
		Here's how you can access the member dashboard:

Log in to your member account on the website.
Once logged in, you should be automatically redirected to the Member Dashboard . 
If not, look for a link or button labeled "Dashboard" or "My Account" in the main menu or user dropdown.
The member dashboard is your central hub for managing your account and accessing various features. If you encounter any issues, feel free to reach out for support.
	', '1'),
('Where can I find tutorials or guides?', '
		You can find a wealth of tutorials and guides to help you navigate and use the platform effectively:

Documentation Center : Visit the Documentation Center for a comprehensive list of articles and guides. 
Video Tutorials : Check out the Training Videos for step-by-step video guides on various topics. 
Community Forums : Join the Facebook Group to connect with other users and get tips and recommendations. 
These resources will help you get the most out of the platform. 
	', '1'),
('Where can I find the privacy policy?', '
		You can typically find the privacy policy of a website by looking for a link in the footer section of the site. It is often labeled as "Privacy Policy." 
Alternatively, you can try visiting the URL directly by adding /about/privacy to the website's domain. For example: www.example.com/about/privacy.
	', '1'),
('How do I unsubscribe from emails?', '
		Here's how you can unsubscribe from emails:

Open one of the emails you've received from the website.
Look for an "Unsubscribe" link, usually found at the bottom of the email. 
Click on the link, which will direct you to the website's unsubscribe page.
Follow the instructions on the page to confirm your unsubscription.
Once completed, you should stop receiving emails from that website. 
	', '1'),
('How do I reset my password if I forgot it?', '
		Here's how you can reset your password if you've forgotten it:

Go to the login page of the website.
Click on the "Forgot Password?" link. 
Enter your registered email address and submit the form.
Check your email inbox for a password reset email. 
Click on the link in the email to reset your password.
Follow the instructions to set a new password.
Once you've reset your password, you can log in with the new one. 
	', '1'),
('Where can I find the terms of service?', '

You can typically find the terms of service on a website by looking for a link in the footer section, often labeled as "Terms of Service" or "Terms and Conditions."
Alternatively, you can try visiting the URL directly by adding /about/terms to the website's domain. For example: www.example.com/about/terms. 

	', '1'),
('How do I update my contact information?', '
		Here's how you can update your contact information in your member profile:

Log in to your member account on the website.
Navigate to your Member Dashboard .
Look for the section where you can edit your Basic Information or Contact Information
Locate the fields for your contact information, such as your name, email, phone number, etc. 
Update the necessary information.
Save your changes to ensure your profile is updated.
Once saved, your updated contact information will be reflected in your profile.
	', '1'),
('Can I block another member?', '
		While there isn’t a direct “block” feature for members, you can still manage unwanted interactions in the following ways:
For chat messages: Use the Report option to notify the admin about inappropriate or unwanted messages. Our team will review and take appropriate action.
For leads or inquiries: If you’re not interested, you can simply decline the lead — the sender won’t be able to continue the conversation or take further action on that listing.
If a user continues to be disruptive or violates platform rules, report the issue to the admin so we can step in and take necessary action.
	', '1'),
('How do I view my messages?', '
		Here's how you can view your messages on the platform:

Log in to your member account on the website.
Navigate to your Member Dashboard .
Look for a section labeled "Manage Leads" or "Chat Messages". 
Click on it to view your received messages or Leads
You should be able to see all your messages there. 
	', '1'),
('How do I mark a message as read?', '
		Here's how you can mark a message as read in your member inbox:

Log in to your member account on the website.
Navigate to your Messages or Inbox section. 
Open the message you want to mark as read. Simply viewing the message will typically mark it as read automatically.
	', '1'),
('How do I change my email address?', '

Here's how you can change the email address associated with your member account:

Log in to your member account on the website.
Go to your Member Dashboard .
Navigate to the Profile Settings or Basic Settings.
Locate the field for your email address. 
Update it with your new email address.
Save your changes to ensure the update is applied.
Once saved, your new email address will be associated with your account. 
	', '1'),
('Where can I find FAQs?', '
		If there's an FAQ section available, you can typically find it:
At the bottom of the homepage (footer), or
On the Contact page.
Look for links labeled FAQ, Help, or Support.
If you don’t see an FAQ section, feel free to reach out through the Contact page — we're happy to help with any questions you have.
	', '1'),
('How do I view my membership benefits?', '
		You can compare and view membership benefits in two ways:
Visit the /join page to see a comparison chart of all available membership plans and their features.

If you're already a member and want to view or upgrade your current plan, go to your Member Dashboard and click on Change Membership Plan in the top section of the left sidebar. 
This will also show you a comparison of features between plans before upgrading.

This way, you can easily understand what's included in your current plan and what’s available in others.
	', '1'),
('Can I upgrade my membership plan?', '
		Yes, you can upgrade your membership plan at any time. Here's how:
Log in to your member account.
Go to your Member Dashboard.
At the top of the left sidebar, click on Change Membership Plan.
You’ll be taken to a page where you can compare available plans and features.
Choose the plan you’d like to upgrade to and follow the prompts to complete the process.
Once upgraded, you’ll instantly gain access to the new features and benefits included in your selected plan.
	', '1'),
('How do I cancel my membership?', '

Here's how you can cancel your membership:

Log in to your member account on the website.
Navigate to your Member Dashboard .
Go to Account and then Manage Account on the left sidebar
Click on Close My Account . 
Choose whether to close the account immediately or at the end of the current billing period.
Confirm your choice by selecting Yes, Close My Account .
Once confirmed, your membership and any active subscriptions will be canceled. You'll receive a confirmation email, and you'll be logged out and redirected to the Member Login page.

	', '1'),
('How do I view my transaction history?', '

Here's how you can view your transaction history:

Log in to your member account on the website.
Navigate to your Member Dashboard .
Go to Account and then Manage Account on the left sidebar
Look for a section labeled Billing or Transaction History .
Click on it to view a detailed list of your past transactions, including payments and invoices. 
This section will provide you with an overview of all your financial activities related to your membership. 
	', '1'),
('Can I set up two-factor authentication?', '
		Currently, this feature is not yet available.

If you'd like to see 2FA implemented, please feel free to contact us and suggest it — your feedback helps us prioritize new features!
	', '1'),
('How do I view my saved searches?', '
		Currently, this feature is not yet available.

If you'd like to see 2FA implemented, please feel free to contact us and suggest it — your feedback helps us prioritize new features!


	', '1'),
('Where can I find the help center?', '
		If you need assistance or have any questions, please visit the Contact page. You can usually find the Contact link in the website’s header or footer menu.

Our support team will be happy to help you.
	', '1'),
('Can I download my invoices?', '
		Yes, you can download your invoices! Here's how you can do it:

Log in to your member account.
Look for the option labeled "Account" on the left sidebar, within Account Menu click on the "Billing Information" 
Here, you'll find the "Payment History" section.
You can view all your paid invoices and download them by clicking on "Actions" and selecting "Download Invoice" . 
	', '1'),
('How do I view my account settings?', '

To view or update your account settings:

Log in to your member account on the website.
Navigate to your Member Dashboard.
Use the tabs within the dashboard to find the specific section you're looking for—such as Basic Information, Contact Information, or Listing Information.
If you don’t see what you need, check the Account menu in the left sidebar for additional settings and options.
This way, you can easily find and manage all aspects of your account.
	', '1'),
('How do I join a webinar or online event?', '
		To join a webinar or online event:
Log in to your member account on the website.
Navigate to the Events or Webinars section in your dashboard.
Browse or search for the event you’re interested in.
To learn more or register, contact the member who posted the event directly using the contact details provided.
This way, you can get all the information you need and register for the event. If you have any questions or need assistance, feel free to reach out to support.
	', '1'),
('Can I share a listing on social media?', '


Yes, you can share a listing on social media by following these steps:
Log in to your member account on the website.
Choose the listing or post you want to share and visit its listing details page.
On the sidebar at the bottom, you’ll find social media share buttons.
Click the icon for the social media platform you want to share the listing on (e.g., Facebook, Twitter).
Follow the prompts to complete sharing the listing on your social media account.
Sharing listings is a great way to increase visibility and engagement with your posts."
	', '1')